Within the DMS there are multiple areas where a lost sale can be recorded - for example: from customer orders, or adding a part onto a enquiry where it is/isn't available and then removing it from the enquiry.
These parameters can be found within Parts > Distribution > Parameters > General.
Please note: When actioning a lost sale from a customer order for example, this will use the lost sale reason which is set up within Parts > Distribution > Parameters > General.
We would recommend to have valid lost sale reasons set up which will allow the reporting of lost sales to be more accurate and informative. For lost sale reports to find its way to SPRINT you need to ensure the lost sale reason has been set up to update the history.
If you are experiencing issues with Ford SPRINT not receiving Parts lost sale data - this is most likely due to the set up for this not being setup correctly.
To ensure your lost sale reasons are set up correctly for Ford SPRINT - simply navigate to:
Parts > Parameters > Department Details > Dept Details 3 (tab)
As you can see from the above screenshot, none of the lost sale reasons have update history enabled - this means that the lost sale data will not be sent via SPRINT.
To enable this, simply click amend in the bottom right hand corner from the amend screen you can then enable or disable update history for each Lost Sale reason. You are also able to delete and create lost sale reasons from this screen.
Please note: if you remove or create lost sale reasons, ensure that these are mapped correctly within Parts > Distribution > Parameters > General.