Question
How can I unlock a Sales Ledger Account?
Answer
A Sales Ledger account will lock if the user does not click Exit after allocating cash to the account.
A sales ledger account can only be unlocked by the user who has locked it. To unlock it, you will need to go to:
Accounts > Sales Ledger > Processing > Allocate Cash
Enter the Account Name or Account Code and click search
Once found, double click on the account
Click Accept
The next screen will be the Account Details.
On the next screen, click cancel at the bottom right.
A warning message will appear: All Allocations Will Be Deleted. Do You Wish To Continue?
Click Yes
The account will now be unlocked.