Question
How do I unlock a Purchase Ledger account?
Answer
To unlock a Purchase Ledger account the user will need to follow these steps:
Go into Accounts > Purchase Ledger > Processing > Post Invoice - Enter the Account Code - click Search - enter in Invoice details, click Next then click Exit.
If this does not unlock the account then the user will need to go to: Accounts > Purchase Ledger > Processing > Allocate Payments - enter the Account Code - click search - click Confirm and then click Cancel and Yes on pop up
If this still has not unlocked the account then you can go to Accounts > Purchase Ledger > Reporting - GRNI and click Purge - this will clear all GRNI matching sessions that have not been accessed in the last 3 hours - this will also clear any 0.00 value GRNIs.
If you have tried all the above steps and still find the Purchase Ledger Account is locked, please contact support, who will be able to assist you further.