Question
How can I cancel a Part without it reporting on the list of Lost Sales?
Answer
You can view a part in the invoice screen and cancel it without adding it to the list.
If you search for a part:
You can click 'cancel' without adding it to the list which would not traditionally report a lost sale.
If you wish for all 'cancelled' parts to go as a lost sale you can record this by going to Parts > Distribution > Parameters > General. Here, you will see the parameter for 'Lost Sale On Cancel From Part Enquiry' - tick this to enable and it will record all parts entered and cancelled as above to be recorded as lost sales.
If you are finding that you get more lost sales that you are expecting each month you may find that this parameter is enabled and parts advisers are entering parts by mistake recording more lost sales than is correct.