Question
How To Search Inactive Parts When Receiving 'Please Ensure All Parts Are Active' Message
Answer
When processing a supplier or customer order some parts may not be active and when processing be greeted with the pop-up message "Please Ensure All Parts Are Active".
This is commonly seen through Parts > Purchase > Receipts > Ordered/Non-Ordered.
When greeted by this pop-up there are multiple ways to check which is the part causing the issue.
One method includes searching the part number in Part > Maintenance > Create/Amend and ticking the search inactive part box. Here you can search part numbers one by one and the inactive part will show when searched for.
You can also run a selection, this can be done in Part >Selection > Search. Within this screen, click into Choose Fields to Search.
Select Inactive > Equal to = Yes. This will search for inactive parts within the system.
Then select the supplier order/customer order tab and enter equal to > the order number.
You can then adjust the Choose Fields To Display it will automatically load with: Part Number, Part Description, Bin Location 1, Stock Holding, Retail Price 1 and Average Cost.
You may leave these how they are or you can click into this box and make any necessary changes.
Then press search and this will display the inactive parts within the order number which you can then make the part active again (through Part > Maintenance > Create/Amend) and continue with the order.
A final way to check can be in case there is a surcharge added onto a part which could be inactive, to edit this what will need to happen is you will need to either need to remove the surcharge part off the part card or reactivate it.
To do this, you when searching for part numbers check the surcharge box in the pricing box in the part card. By clicking on the surcharge part will open that part card and show if it is inactive.
