Question
How can I refund a deposit that has been taken for a part that has been ordered by a customer?
Answer
If you have taken a Deposit when ordering a Part through the Parts > Sales > Invoice process
You can refund this from the Allocate Customer Orders screen.
To do this you will need to go to Parts > Customer Orders > Customer Orders > Allocate
Once you have selected your order, you would need to tick the Lost Sale box, then click Accept.
This will then display the below pop up asking if you want to refund the deposit, click Yes.
This will then give you the option to Credit this back so select Credit on the next pop up box.
Now add your payment and Accept, which will then remove the Customer Order and refund the deposit back to the customer.
We will now take a look at what changes have been made to the Part Card
If you go to Parts > Maintenance > Create/Amend
The Customer Orders box will have gone down by one, as the order has been cancelled. If you click into Last Issue, the Lost Sale History has been updated.
This process will also have made account postings.
To check this you can go to Accounts > Nominal Ledger > Enquiry
If you select Reference from the drop down menu and enter the Deposit Invoice number, it will show like the below.