Question
When processing a customer order to an internal supplier, why does the following pop up appear?
Answer
There are two reasons that could be causing this.
The first reason is that your supplying site does not have availability of this part, therefore they cannot fulfill your customer order request. Meaning you will either need to process the customer order as a lost sale, or order from a different internal/external supplier via
Parts > Distribution > Order Exceptions > Customer Orders
The second reason for this would be the supplying site does not have the Internal Customer Order Process parameter set to 'allow creation'.
This can be found by advising the supplying site to check in Parts > Distribution > Parameters > General
Within here is a parameter as shown in the below screenshot, when set to 'Prevent Creation' it will create a customer order exception stating the parts are not available at the supplying site