πŸ“ Unable to select email when setting up vehicle contact plan

Ellie
Ellie
  • Updated

Question

Unable to select email when setting up vehicle contact plan - how do I resolve this?

Answer

If you have set up an email for your contact plans in CRM - Parameters - Communications - Emails. Go to the content tab and choose contact plan email from the drop down. You can see all emails created here.

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You may then want to add this into a vehicle contact plan by going to  Vehicles > Parameters > Contact Plans

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However you may find that the email is not present in the drop down. This is usually because there is some set up missing. If you go to CRM - Parameters - Communications - Vehicle Emails. You need to set up an event in here and enable it.

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Once these details have been filled in you can press the accept button and the email should then be available to pick up when creating your vehicle contact plans.