Question
How do I partially refund the customer if the price of a sold vehicle is reduced?
Answer
The vehicle that we will review has been invoiced and finalised and unfortunately, we cannot amend its invoice. In order to partly refund the customer we will need to first issue a Credit Note to the customer.
Go to Accounts > Sales Ledger > Processing > Sundry Posting
We fill all the information and check the option Print Invoice / Type the stock number / Transaction = Credit note / Amount / Narrative
Once done, click Next.
Click Next Again.
Type the nominal code you would like to use.
Once ready, please click Next and Complete the posting.
Then go to to Accounts > Cash Book > Payments > Sales Ledger > Fill the details:
Click accept and look for the account code
Fill the Refund Value and the Narrative:
Click Accept.
Go to Sales Ledger > Enquiry and look for your account and you can see both transactions there:
You can also see a record of it in Vehicles > Reporting > Stock Card > Accounts tab > Nominal Enquiry