Question
How can I unlock a Workshop Job?
Answer
If a user is Locked within a Workshop Job, this will stop other users being able to access the job.
If a job is locked, only the user who is locked within the job can unlock this.
Please ensure when the user is going to unlock a job they do the following:
- Ensure they have one session running. If they are unsure, please log off all sessions and then reload.
- If they are locked within Workshop then please go to: Workshop > Jobs > Amend Job > Search the job number and once within the job, press the Exit button. This will release the lock.
- If they are locked within the Parts department, they should access through: Parts > Sales > Workshop Issues > Search the job number and once within the job, press the Exit button. This will release the lock.