Question 1
Do green EVHC's count in the figures?
Answer
Yes they do count in the figures.
Question 2
Are EVHC's sent by SMS only not count in the video sent count?
Answer
Videos that are sent via SMS are included in the sent count
Question 3
Are EVHC's that have been carried out on a previous date and resent again not count as sent?
Answer
No they are not if they have already been sent. For example, if you have sent the VHC this morning, but resend this in the afternoon this will only count as 'Sent Count = 1'
Question 4
If an EVHC is carried out and completed by a tech but not sent until tomorrow, not show as a sent count today but it will count tomorrow?
Answer
This would show on today's sent count