Question
If you are unable to raise a credit for a job due to getting the message 'The selected invoice number cannot be credited due the number of months since the invoice was generated. Please refer to your accounts team'.
How can I resolve this?
Answer
You may need to check the parameters that are set for refunds.
Within Accounts-Sales Ledger > Ledger Parameters > Master Parameters
There is the parameter marked - Prohibit Refunds to Invoices Over and the months set for this. If the invoice is over the months set within here, this can be reviewed within this screen as to whether this is increased.