The Enquiry Defaults enables the pre-population of contact information for the different types of enquiries that occur within the dealership.
Example: Internet Enquiry
• Enquiry category = Sales
• User = The sales person who deals with incoming internet leads
• Intro Source = Web Enquiry
• Sales department = Department lead is to go to
• Contact reason = Enquiry (Contact reason that creates a sales opportunity)
• Contact Method = Web
• Enquiry Source = Website/ Manufacturer lead
• Enquiry Type = Sales
Internet Enquiries and Web Email Enquiries will affect Edition / API leads / Manufacturing
Walk In and Telephone will affect customers created in Showroom
Host+ will affect customers created in the Host+ app
Based on these defaults contact history will be updated with these details as part of the first contact with the customer.