Question
How can I unlock a Workshop Job?
Answer
If a user is Locked within a Workshop Job, this will stop other users being able to access the job.
If a job is locked, only the user who is locked within the job can unlock this.
Please ensure when the user is going to unlock a job they do the following:
- Ensure they have one session running. If they are unsure, please log off all sessions and then reload.
- If they are locked within Workshop then please go to: Workshop > Jobs > Amend Job > Search the job number and once within the job, press the Exit button. This will release the lock.
- If they are locked within the Parts department, they should access through: Parts > Sales > Workshop Issues > Search the job number and once within the job, press the Exit button. This will release the lock.
The below video will take you through the process described above to clear the lock or unlock the workshop job.