Question
I am trying to delete a Customer Order in Vehicles > Customer Orders > Delete but there is a message saying: Please Remove Part Exhange Vehicle(s) before deleting Customer Order! preventing me from doing so. How do I resolve this?
Answer
To remove a part ex from a customer order go to Vehicles > Customer Orders > Amend and search the new vehicle stock number, then drill in.
Now click the Part Exchange box on the order:
Single click the line and click remove:
The system will then prompt you to Delete the Supplier Order. If all the accounts on the Part Ex vehicle have been cleared prior to completing this, you will now need to click Delete Supplier Order. The system will ask if you are sure, click Yes.
The Part Ex is then removed from the customer order. The customer order will need to be saved in order to keep these changes.