Question
Why do I get the error "Something went wrong" whenever I try to launch the Workshop Planner?
Answer
This occurs because there are no technicians available for the selected day. In order to amend the technicians availability, please navigate to Workshop > Parameters > Technicians Details > Details.
Within this screen, select the technician name from the drop down menu above.
Once a technician is selected, notice that this technician won't be available on the day due to a holiday being booked.
Sickness & Training would also book a technician's time off the planner as well.
The user can either amend the days off for the technician, or delete the days off booked.
Solution 1: Amend
To amend the holidays of a technician, the user can double click on the holiday record below.
Once double clicked, a holiday editor shows up where dates can be amended.
Amendments can be made by freeing the technician for the required day then clicking on Accept.
Solution 2: Delete the days booked
Click on the record that is required to be deleted.
Once clicked, the delete button below should now be available.
After clicking delete, a confirmation window is displayed for the user's selection.
Once a technician is made available, the user can navigate to Workshop > Planning > Planner.
Select the required date again and click launch.
The planner now can show the available technicians for the required day.