Question
Why are MOT Hours not being awarded to the technician?
Answer
If an MOT line was manually typed into the operation line and not used via the Dictionary item, due to this, no Hours Sold are added onto the job.
If there is no Hours Sold on the job then the technician will not be awarded the hours they have worked.
If you type MOT.
To ensure hours are awarded, make sure to either use the dictionary item to make sure the hours or details pull across correctly, or if the operation is being typed then the Hours Sold needs to be manually added to the job before invoicing to make sure the auto award hours will work correctly.