Question
A deposit created through the Workshop Online Deposit Payments method has not been created in the DMS. How can I resolve this?
Answer
If you encounter the scenario after you have completed your Workshop Online Deposit Payments set up, that a deposit isn't created within the DMS against the CRM record after the customer has entered their details in the below screen:
And the customer then confirmed payment and received the following notification:
And the dealer received this notification:
This is likely due to the setup in the Barclays ePDQ system and the fact that the transaction has been marked with the incorrect status to what is needed in order for the Deposit to be created within the DMS.
In the Barclays ePDQ system, you need to make the following checks:
- Firstly, ensure that you have thoroughly followed and completed the setup mentioned in the Workshop Online Deposit Payments guide.
- In the Barclay ePDQ System, Configuration > Technical information > Global transaction parameters > Default operation code > ensure that this has been set to Sales
- If the above parameter was set to Authorisation this would have been the issue, if you make a payment for another deposit, this should now generate a deposit against the appropriate CRM record relating to the workshop job.
If following the above adjustments, the deposit is still not being generated then please contact Pinewood Support using the chat widget or calling 0121 697 6500