Question
Why does a Technician have Repeating Hours on the Time Analysis Report? Or is appearing in multiple locations?
Answer
If a Technician has repeating hours on the Time Analysis report in multiple locations where the statistics are repeated too such as the attended, worked and chargeable hours.
The reason for this error is because the user has a Manage Location set up on his account. Unfortunately, we do not support Manage Locations for Technicians for this reason, as it will cause issues with the reporting side of things within the Time Analysis report.
We do not recommend Technicians use one profile to log into multiple different workshops as it will only use the data generated from the original home location in which they are situated.
The below video details where to view the extra locations and how to remove these.