Question
A Card Payment is not showing in the Sales Ledger Card Report; why is this?
Answer
Sometimes a successful payment taken on Pay + will not show in Accounts > Sales Ledger > Reporting > Cards Report. The invoice print out will normally be lacking full card details.
The main reason for this occurring is due to a user clicking close on the Pay + app too early, before it has time to process the transaction back to the system in full.
Upon closing it will ask whether or not the payment was successful. When clicking yes the app will then print the invoice with no card details, hence why this does not appear in the Card report within the system.
This will still have successfully invoiced the payment for the customer, and the transaction will show in the Credit Card/ PDQ Control Nominal code (and in any other relevant reports).
This can be double checked by going to Accounts > Nominal Ledger > Enquiry, searching the Credit Card/ PDQ Control Nominal code and the relevant date the transaction was completed on.
Verifone have their own card reports that detail all transactions taken on the terminals, including the transactions described above. This report is a useful extra tool for reconciling the transactions taken within the system, and will confirm if the missing card transaction has gone through as intended.
The reports are found on the below link:
https://reports.paywareocius.com/
To set up a log in for these reports, please contact Verifone, which can be done on their main helpline: +44 (0) 845 076 1238