📝 I am to present a Finance Offer to a Customer where the Dealer owes the Customer Money - how do I resolve this?

Ellie
Ellie
  • Updated

Question

I am to present a Finance Offer to a Customer where the Dealer owes the Customer Money - how do I resolve this?

Answer

If you are in the situation whereby a Customer's part exchange is being bought for more than the total value of the Sale Vehicle and have a negative figure that you now owe the customer, you will be unable to stack this using the Showroom process as the Finance Calculator cannot have negative figures entered. 

This deal will need to be built manually within the Vehicles Module via the Customer Order routine.