Question
How to create a newer version of a survey to update the previous survey?
Answer
It is possible to update a pre-existing Survey by creating a newer version rather than starting a new one from the beginning (this is because once a survey is in use we are unable to amend it).
To do this we go to:
CRM > Parameters > Communications > Surveys
Select the Survey Type and Survey that we wish to update within the screen (as highlighted below):
Once the survey you wish to create a newer version for is select the Copy button circled above will become available, click this to create a newer version. The previous version will be archived and won't be available for selection unless 'Show All Survey' box is ticked.
Now with your newer version Survey created you will be able to make the amendments desired.