Within the Aftersales Diary you will see some changes regarding contact.
For example, if Telephone is not an allowed contact for any Aftersales Processing Mapping that has been set, you will see the Β icon against the line as displayed below;
If there are any Process Mappings set against the Event, then these will be taken into account. If there are not Process Mappings set, then the Event will display with no permissions taken into account. The below example shows the MOT line has the icon that states that customer does not wish to be contacted via telephone. This event has been set up within Process Mappings with a Consent Category set. The customer has declined to be contacted by telephone for this Category. The Service line, has no Process Mappings and therefore no Consent Category is being taken into account;
If you hover over the event, you can see what Categories have been mapped to that event;
If you then clock on theΒ Β icon, you can view what permissions have been allowed;
If there are other contacts available that do not have Categories set that you can continue with the contact.
If you are unable to continue with the contact due to the permissions set, you can process via decline or no further reminders. However, it is possible that there may be other methods of contact that have been allowed for this event so this could be processed as a Decline so that this can be re-calculated for the following year.
Β