Parts > Distribution > Order Exceptions
Order exceptions are created when internal transfers between parts departments are being
used.
There are two types of Order Exception, customer order and supplier order.
Customer Orders
A customer order exception is generated when department “A” creates a customer order and
orders the part internally from department “B”, department “B” have three options.
Option 1: Supply the requested part from stock.
Option 2: Order the part from an alternative supplier. (Parameter Dependant)
Option 3: Lost sale the order.
If the part is not available from “B” (Parameter Dependant) or option 3 is chosen, a Customer
Order Exception will be generated in department “A”
Supplier Orders
A supplier order exception is generated when department “A” creates a supplier order and
orders the part internally from department “B”, department “B” have three options.
Option 1: Supply the requested part from stock.
Option 2: Order the part from an alternative supplier. (Parameter Dependant)
Option 3: Lost sale the part.
If the part is not available from “B” (Parameter Dependant) or option 3 is chosen, a Supplier
Order Exception is generated in department “A”
Part numbers between locations must have the same franchise at each location. If a part is
ordered from department “B” and the part either does not exist (or created with a different
franchise so therefore is not the same), an exception will automatically be generated at “A”.
When a part is ordered from department “B” and the Internal Customer Order Process Option
parameter at department “B” is set to Prevent Creation and the part cannot be supplied in full
an exception will also be automatically generated at “A”.
Customer Order Exceptions