Receipt exceptions are only applicable to internal transfers.
A receipt exception is generated when a received part quantity is amended at the receiving
branch, and has then been processed via the Delivery Exceptions process.
Parts > Distribution > Order Exceptions > Receipt Exceptions
Select the supplier from the drop down menu and also select an exception type.
There are two exception types available.
Unable to Re-send:
This exception type is generated when the supplying branch has stated that they cannot resupply
the short shipped parts. (The supplying branch has written off the value of these parts)
Receipt Issue:
This exception type is generated when the supplying branch has determined that the problem
lies at the receipting branch. When processing the exception type of Unable to Re-send four options are available.
Issue Stock:
This button will only be highlighted if the part in question has stock availability and the original
enquiry was generated via a customer order. The new enquiry will be placed in Pick Control
awaiting verification.
Re-Order:
Allows the dealer to order the part from an alternative supplier.
Lost Sale:
The lost sale option is only available if the request for the part record was generated from a
customer order and will enable the part to be removed from the part enquiry and if a deposit
has been taken the ability to refund or retain the deposit is available.
Clear Exception:
If the exception relates to a part record generated from a supplier order, the ability to remove
the exception with no action is available by selecting the clear exception button.
When processing the exception type of Receipt Issue three options are available.
Receipt Adjustment:
If the receipting branch accepts that the parts in question were supplied correctly or that the
parts have subsequently been found, the receipting branch have the ability to stock adjust the
parts quantity into stock.
If the Receipt Adjustment option is selected the following accounts posting take place.
• Debit the parts stock nominal for the total average cost of the part record at the point
of the original delivery.
• Credit the receipt adjustment nominal for the total average cost of the part record at
the point of the original delivery.
Re-Order:
Allows the dealer to order the part from an alternative supplier.
Lost Sale:
The lost sale option is only available if the request for the part record was generated from a
customer order. This will enable the part to be removed from the part enquiry and if a deposit
has been taken, the ability to refund or retain the deposit is available.